# Customer Account Specialist (Korean Speaking)

**Company**: Hewlett Packard Enterprise
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Kuala-Lumpur-Selangor-Malaysia/Customer-Account-Specialist--Korean-Speaking-_1211870-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1bb9b19a-648

## Description

We are seeking a Customer Account Specialist (Korean Speaking) to join our team. As a Customer Account Specialist, you will deliver customer experiences within the lifecycle processes, build and maintain strong internal and external customer relationships, and support total customer experience.

Responsibilities:

- Deliver customer experience within the lifecycle processes

- Build and maintain strong internal and external customer relationships including higher management within customers' organization

- Demonstrate understanding of customer infrastructure, processes, and key customer contacts

- Support Total Customer Experience

Collection & Delinquency Management:

- Prepare monthly collection strategies and establish action plans to meet/exceed metrics

- Report progress during AR review meetings and effectively forecast month-end metric results

- Manage collection balances per customer

- Target open accounts receivable over 30, 60, 90, 180 days

- Ensure cash allocation and suspense management are managed timely and accordingly to policies and procedures

- Target aged suspense over 91+ to be minimal

- Document all collection activities in required applications

Team Collaboration:

- Communicate/escalate internally any customer changes quickly, consistently, and effectively

- Collaborate and engage with team members providing valuable input for customer projects/solutions

- May act as a team or project leader validating deliverables and team decision-making processes

- Works on problems/projects of moderately complex scope

- Exercises independent judgment within defined practices and procedures to determine appropriate action

- Provides guidance and leadership to all colleagues

- Proficient and compliant with internal processes and policies

- Demonstrate sound judgment, prompt follow-up, and timely escalations

- Escalate disputes and non-responsiveness effectively and timely

- Proactive interaction and collaboration with various internal and external stakeholders

Requirements:

- Strong communication and negotiation skills

- Good command of English in writing and speaking

- Good command of Korean in writing and speaking (mandatory)

- Basic knowledge about finance and accounting (advantageous)

- Typically, with minimal 2 years related experience in customer-facing/support environment

We offer a comprehensive suite of benefits that support physical, financial, and emotional wellbeing, investment in your career, and unconditional inclusion.

## Skills

### Required
- English
- Korean
- communication
- negotiation
- finance
- accounting

### Nice to have
- basic knowledge of finance and accounting

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Kuala-Lumpur-Selangor-Malaysia/Customer-Account-Specialist--Korean-Speaking-_1211870-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)