# Vendor Manager, Operational Vendor Support

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $156,000-$195,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8120259?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1ba90684-13b

## Description

As a Vendor Manager focused on operational vendor support, you will own the end-to-end management and performance of a portfolio of third-party partners that deliver critical operational services.

Applying deep expertise in vendor management, SLA frameworks, and operational risk, you will exercise independent judgment across multiple sources of data to structure trade-off decisions, resolve complex and ambiguous problems, and hold vendors accountable to service, delivery, and cost outcomes for guests and hosts.

Key responsibilities:

- Own day-to-day management and performance oversight of an assigned portfolio of vendors

- Lead daily/weekly performance forums, synthesizing multiple sources of operational and financial data

- Act as escalation point for complex, sensitive, or high-risk vendor issues

- Assist in designing and prioritizing metrics and trigger/appetite framework used to monitor vendor performance

- Use judgment to resolve complex operational issues and recommend trade-offs

- Own vendor invoice management and financial governance process end-to-end

- Lead quality and calibration programs across the vendor portfolio

- Act as a resource and informal mentor for less experienced vendor managers

- Partner with Legal, Sourcing, and Finance to shape contractual obligations and vendor process improvements

Requirements:

- 6+ years of experience in vendor management, claims adjusting, or outsourcing management

- Proven track record independently managing large-scale, complex operational vendors

- Strong analytical skills with proficiency in Excel/Sheets, SQL, or BI tools

- Excellent negotiation, executive communication, and stakeholder-management skills

- Deep understanding of SLA frameworks, budgeting, and contract management

- Demonstrated expertise in quality management, process improvement, and change management

## Skills

### Required
- vendor management
- SLA frameworks
- operational risk
- Excel/Sheets
- SQL
- BI tools
- negotiation
- executive communication
- stakeholder-management
- quality management
- process improvement
- change management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8120259?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)