# Customer Experience Task Specialist

**Company**: Spreetail
**Location**: Manila
**Work arrangement**: remote
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/spreetail/380d3712-b11c-4e30-b87c-80779ac9f40f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b8f97c0-c42

## Description

Spreetail is looking for a Customer Experience Task Specialist who will be responsible for managing and exceeding channel account health performance metrics. The ideal candidate will have strong organisational skills, possess strong knowledge of customer service processes, and communicate effectively.

## Responsibilities

- Responsible for managing the health of existing channel and customer experience task processes and implementing new processes to exceed the demands of tomorrow’s customer.

- Execute channel tasks to high quality, completion, training, and coaching team members to do the same.

- Manage task coverage needs and team member task performance to achieve task SLA goals and workforce handle times.

- Identify and implement efficiencies within task processes that improve speed to resolution, drive scalable growth, and reduce customer pain points.

- Evaluate the impact of task processes on the overall business and report critical success metrics.

- Communicate task health progress and in-flight actions with leadership.

## Requirements

- Strong organisational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously.

- Action-oriented and persistent to drive solutions.

- Effective communication skills.

- Basic knowledge of Microsoft applications and Excel navigation.

- Strong knowledge of customer service processes.

## Additional Information

- This is a remote position.

- Requires a home office setup with specific technical requirements.

## Skills

### Required
- Microsoft applications
- Excel navigation
- customer service processes

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/spreetail/380d3712-b11c-4e30-b87c-80779ac9f40f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)