# Customer Experience Associate, Pathways - New Graduates

**Company**: Robinhood
**Location**: Denver, CO
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $23.10-$23.10
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/robinhood/jobs/8128738?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b892c95-d33

## Description

Join Robinhood in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. As a member of the Customer Experience team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.

**Responsibilities**

- Delivering an outstanding customer experience for customers through chat, email, and phone channels

- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers

- Growing your financial services expertise as you develop proficiency in a range of financial concepts

**Requirements**

- Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting

- Bachelor's degree or experience working in the financial services industry is preferred

- Ready to demonstrate commitment and resilience over 26 weeks to achieve both licensing completion and Registered Representative proficiency

- Excellent written and verbal communication skills with a passion to support customers through various channels

**What we offer**

- Challenging, high-impact work to grow your career

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

**Location and Schedule**

- This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 4-month onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.

- This position follows a 24/7 service model.

## Skills

### Required
- customer support
- financial services
- communication

### Nice to have
- FINRA SIE license
- customer support experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/robinhood/jobs/8128738?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)