# German-English Customer Support Contractor

**Company**: TransPerfect Connect
**Location**: RO-Romania*
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Retail

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/RO-Romania/German-English-Customer-Support-Specialist--Remote--Contract-Based-_R2025-243845?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b874d7c-fc4

## Description

TransPerfect Connect is seeking independent contractors to provide German-English customer support services for a global retail and e-commerce client.

Contractors will support customer interactions across phone and email channels, assisting with product inquiries, order-related questions, and post-purchase support.

**Scope of Services**

- Providing customer support through inbound phone and email interactions

- Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge

- Supporting order placement, tracking, returns, and general account inquiries

- Addressing customer concerns using a solution-oriented and professional approach

- Delivering a customer experience aligned with premium retail standards

- Documenting interactions in designated systems as required for service delivery

- Following general service guidelines while adapting communication to meet individual customer needs

**Work Structure**

- Services are performed remotely

- Client support is primarily needed during operating hours of Monday through Friday, 9:00 AM to 6:00 PM Turkey Time

- Contractors indicate their availability within these hours and are offered work based on project needs and availability

- Work volume may vary and is not guaranteed

- Contractors may support up to full-time hours depending on business demand and individual availability

**Ideal Profile**

- Native or near-native fluency in German

- Strong professional-level English communication skills (spoken and written)

- Experience in customer service, call center support, or customer-facing roles

- Retail or e-commerce experience preferred

- Comfortable managing both phone and written customer interactions

- Strong communication, problem-solving, and multitasking skills

- Ability to work independently in a remote environment

**Technical Requirements**

- Reliable high-speed internet connection

- Quiet, private workspace suitable for voice interactions

- Laptop provided

**Compensation**

- Competitive rates based on experience, market alignment, and project requirements

- Payment terms and structure will be outlined during the contracting process

## Skills

### Required
- German
- English
- customer service
- communication
- problem-solving
- multitasking

### Nice to have
- retail
- e-commerce

---

Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/RO-Romania/German-English-Customer-Support-Specialist--Remote--Contract-Based-_R2025-243845?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)