# Senior Customer Engagement Manager

**Company**: Instabase
**Location**: Remote - Atlanta, GA; Remote - Boston, MA; Remote - Illinois; Remote - New York; Remote - Raleigh, NC; Remote - Texas; Remote - United States; Remote - Virginia
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $166,500 to $185,000 + equity, and US benefits
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/instabase/jobs/8600315002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b85b658-893

## Description

At Instabase, we're democratizing access to cutting-edge AI innovation to enable any organisation to solve previously unsolvable unstructured data problems in their industry.

As a Senior Customer Engagement Manager (L5) specializing in the Insurance Vertical, you will own relationships with strategic and complex US insurance carriers end-to-end. You will act as a bridge between legacy insurance operations and Instabase's cutting-edge AI platform, leading delivery programs that transform how carriers process unstructured data.

## Responsibilities:

- Drive Strategic Technical Delivery: Lead execution and governance for complex, high-value AI implementation programs from scoping to deployment, ensuring measurable business impact.

- Secure Retention and Accelerate Renewals: Partner with Sales, Account Management, and Customer Success executives to safeguard recurring revenue and secure multi-year renewals.

- Drive Value Realization & Continuous Adoption: Partner with enterprise business sponsors post-go-live to define, track, and report on key business value metrics.

- Establish Senior Executive Governance: Establish and lead Quarterly and Executive Business Reviews (QBRs/EBRs) with C-suite and VP-level stakeholders.

- Proactively Unlock Expansion Opportunities: Identify new departments, use cases, and business processes that can be transformed by Instabase.

- Influence Product Strategy: Synthesize and champion critical product feedback, feature requests, and delivery challenges from large US accounts.

- Mentor and Develop the Team: Serve as a mentor to mid-level and associate CEMs, modeling delivery best practices.

- Manage High Ambiguity and Risk: Navigate complex enterprise politics, manage escalations, and coordinate cross-functional resolution for technical, operational, or alignment risks.

## Requirements:

- 6–8+ years of experience working within the insurance industry or as a lead consultant/program manager driving digital transformation for tier-1 insurance carriers.

- Strong understanding of core insurance operations, such as claims processing, underwriting, policy administration, or compliance.

- Proven track record of leading complex, multi-stakeholder delivery engagements and project governance.

- Exceptional communication and relationship-building skills, with a proven track record of acting as a 'trusted advisor' to senior insurance leaders.

- Strong analytical and logical aptitude, with comfort learning software integrations, data structures, and automation platforms.

## Benefits:

- Flexible PTO

- Comprehensive Coverage: medical, dental, and vision insurance

- 401(k) with Matching

- Parental Leave & Fertility Benefits

- Therapy Sessions Covered: 10 free sessions through Samata Health

- Wellness Stipend: for gym memberships, fitness tech, or wellness activities

- Lunch on Us: enjoy a lunch credit when in the office

## Skills

### Required
- insurance operations
- digital transformation
- project management
- relationship building
- analytical skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/instabase/jobs/8600315002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)