# Underwriting Administrative Support

**Company**: AIA
**Location**: Hong Kong, Hong Kong
**Experience**: mid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Underwriting--Analyst_JR-71584?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b5dd869-978

## Description

Transform insights into action and impact at AIA, where you will take on real-world challenges, collaborate with talented colleagues, and bring together data, technical expertise, and commercial understanding to strengthen customer solutions and support sustainable growth.

**About the Role** This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.

**Roles and Responsibilities:**

- Provide comprehensive administrative support to the Head of the Underwriting Department, including handling complex payment refund processes with proper AML checks, preparing the monthly UNI reports, managing document scanning, processing UNI letters, coordinating requests for medical report copies, and performing a full range of administrative tasks. (70%)

- Handle premium financing, policy contract administration, AIA premium coupon processing, and AFI case in a timely manner with a high level of accuracy. (10%)

- Provide support to the underwriting team by conducting land and company searches, and coordinating APS services with channels, hospitals, and clinics. (10%)

- Perform ad-hoc administrative support for departmental projects, IA audits, and other assigned tasks. (10%)

**Minimum Job Requirements:**

- Diploma or Associate Degree. Bachelor’s Degree is an advantage.

- 2 years or above of administrative or operations support experience, preferably in insurance, underwriting, or financial services.

- Good team player with a positive and responsible work attitude.

- Professional, polite, and service-oriented approach.

- Strong attention to detail, accuracy, and ability to maintain well-structured records.

- Proficiency in MS applications, good written and verbal communication skill in English, Cantonese, and Mandarin.

**Others:**

- You are required to obtain the relevant license(s) if your job involves regulated activities.

## Skills

### Required
- MS applications
- English
- Cantonese
- Mandarin
- administrative support
- underwriting

### Nice to have
- Bachelor's Degree

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Underwriting--Analyst_JR-71584?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)