# Customer Success Representative

**Company**: S&P Global Energy
**Location**: Milan
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Milan-IT/Customer-Success-Manager---Italian-Speaking_332291-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b45753e-b02

## Description

You will be part of the EMEA Customer Success team at S&P Global Energy, focusing on value, trust, and delight, ensuring a smooth onboarding, education, and enablement of customers with solutions.

Responsibilities and Impact:

- Engage proactively with customers to understand their needs and ensure they derive maximum value from solutions.

- Successfully onboard customers and conduct remote and in-person training sessions.

- Develop and maintain strong relationships with key stakeholders.

- Monitor and leverage customer data to identify opportunities for further engagement and value creation.

- Serve as a trusted advisor, providing insights and recommendations.

- Cross-functional collaboration to create seamless elevated customer experience.

- Proactive Support: anticipate customer challenges/needs and address them before they escalate.

- Continual Learning: stay updated on select industry/market/regional trends and product developments.

- Promptly and accurately capture customer engagement activities in Gainsight.

What We're Looking For:

- Fluency in English and Italian, with demonstrated ability to communicate effectively.

- Bachelor's degree in business-related discipline preferred.

- 3+ years of experience in customer success, account management, or similar role.

- Proficiency in Gainsight, Salesforce, or similar.

- Industry knowledge (energy, commodities, finance) is an advantage.

- Strong communication skills, both written and verbal.

- Proven ability to manage multiple accounts and projects simultaneously.

- Ability to travel to meet clients.

Benefits:

- Health & Wellness: health care coverage.

- Flexible Downtime: generous time off.

- Continuous Learning: access to resources.

- Invest in Your Future: competitive pay, retirement planning, and financial wellness programs.

- Family Friendly Perks: benefits for partners and little ones.

## Skills

### Required
- English
- Italian
- Gainsight
- Salesforce
- Communication

### Nice to have
- European languages
- Industry knowledge (energy, commodities, finance)

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Milan-IT/Customer-Success-Manager---Italian-Speaking_332291-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)