# Customer Success Manager

**Company**: Tenable
**Location**: Greater Brisbane Area, Queensland
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tenableinc/jobs/5454288008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b2d70d5-673

## Description

We are seeking a Customer Success Manager to act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.

The successful candidate will be based in the Greater Brisbane Area, Queensland, Australia, and will be responsible for:

- Leading the onboarding process for high-value or complex accounts

- Building and maintaining strategic relationships with senior stakeholders

- Developing and delivering renewal and expansion strategies

- Proactively monitoring customer health metrics to identify risks

- Using advanced technical knowledge of Tenable's product suite to design and implement tailored adoption strategies

- Advocating for customers internally and capturing feedback to influence product roadmaps

- Collaborating with cross-functional teams to align efforts and deliver impactful customer outcomes

- Mentoring Associate and Customer Success Managers

- Contributing to refining customer success frameworks, tools, and processes

To be successful in this role, you will need:

- A Bachelor's degree or equivalent work experience

- 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions

- Proven expertise in managing high-value SaaS or subscription-based accounts

- Strong relationship management skills

- Demonstrated success in meeting or exceeding renewal and expansion targets

- Deep understanding of Customer Success best practices

- Exceptional communication, problem-solving, and time-management skills

- Proficiency in tools such as Salesforce.com and Google Workspace

## Skills

### Required
- Salesforce.com
- Google Workspace
- Customer Success
- Account Management
- Relationship Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tenableinc/jobs/5454288008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)