# Customer Service Associate

**Company**: Freetrade
**Location**: Budapest
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/freetrade/d2e883db-e747-486d-88be-79dd6c006068?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b220617-791

## Description

Freetrade's mission is to make investing accessible and affordable for everyone.

As a Customer Service Associate, you will be the primary point of contact for customer queries, providing clear and accurate information to resolve issues efficiently.

**Responsibilities:**

- Respond to customer queries through written support channels in a timely and professional manner.

- Review and understand customer enquiries to identify their needs and provide the appropriate information or resolution.

- Resolve routine customer queries and issues in line with company procedures.

- Escalate complex or sensitive queries to the appropriate colleague or team.

- Maintain accurate records of customer interactions and actions taken.

- Develop and maintain knowledge of the company's products, services, policies, and processes.

- Follow relevant company procedures, including data protection and security requirements.

- Identify recurring customer queries and share feedback with the wider team.

**Requirements:**

- Basic understanding of customer service principles.

- Ability to communicate clearly and professionally through written channels.

- Basic knowledge of digital systems and online communication tools.

- Understanding of the importance of following defined procedures.

- Awareness of data protection and confidentiality.

**Benefits:**

- Competitive salary

- Bonus Scheme

- Sickness coverage

- Cafeteria

- Health Insurance

- Enhanced paternity leave

- Employer voluntary pension contributions

- Learning & Development opportunities

- Option to Work From Anywhere

- Holidays

## Skills

### Required
- customer service
- communication
- data protection
- digital systems

### Nice to have
- previous customer service experience
- computer-based systems
- online platforms
- digital communication tools

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/freetrade/d2e883db-e747-486d-88be-79dd6c006068?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)