# Fraud Operations Manager

**Company**: Stripe
**Location**: US-Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8175832?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1b106ae3-c43

## Description

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization.

Responsibilities:

- Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment.

- Establish clear goals, provide coaching and feedback, and support the professional growth of team members.

- Set a strategic vision for the team and build the path to execute it in both the short and long term.

- Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.

- Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation.

- Maintain oversight of operational vendor performance related to risk.

- Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.

- Define and manage core metrics, SLAs, and organizational performance.

- Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.

- Ensure risk-management efforts do not compromise the user experience.

Minimum requirements:

- 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams.

- Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.

- Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions.

- Passion for delivering a user-centric experience while effectively managing risk.

Preferred qualifications:

- Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations.

- Strong proficiency in sourcing and analyzing data using SQL.

- Experience working closely with engineering teams to develop and enhance investigative tools and treatments.

- Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.

## Skills

### Required
- fraud management
- risk management
- strategic thinking
- problem-solving
- communication
- stakeholder management

### Nice to have
- data analysis
- root-cause analysis
- process improvement
- SQL
- dashboard creation
- investigative tools development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8175832?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)