# Senior Manager - Insurance Product Implementation **Company**: AIA **Experience**: senior **Job type**: full-time **Category**: IT **Industry**: Finance **Wikidata**: https://www.wikidata.org/wiki/Q30255387 **Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Risk---Proposition-Platform--Principal_JR-70585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_1ae87a10-6a5 ## Description Innovate and shape what comes next at AIA. As a Senior Manager, you will lead the delivery and continuous enhancement of technology solutions supporting Insurance Product Implementation, Campaign Implementation, Healthcare & Wellness initiatives, Risk, and strategic proposition-related projects. **Project Delivery, Business Analysis & Implementation (80%)** - Manage end-to-end delivery of projects, including Insurance Product Implementation, Campaign Implementation, Healthcare & Wellness initiatives, Risk, and strategic proposition projects. - Coordinate activities across business users, development teams, vendors, and support teams. - Own project scope, schedules, dependencies, risks, issues, action items, quality, and delivery outcomes. - Engage stakeholders to understand business needs, objectives, customer outcomes, and operational challenges. - Translate business requirements into functional and technical specifications, user stories, process flows, acceptance criteria, and solution documentation. - Facilitate requirement workshops, process analysis, solution design discussions, walkthroughs, and decision alignment. - Collaborate with architects, internal technology teams, development teams, and vendors to ensure solutions meet business objectives, regulatory and compliance requirements, security expectations, and enterprise standards. - Lead and support testing activities, including test planning, UAT readiness, defect triage, deployment planning, production rollout, and post-implementation stabilization. - Ensure project governance and delivery comply with TDA methodologies, controls, and standards. - Communicate delivery status, key risks, mitigation plans, decisions, and recommendations to sponsors, steering committees, and senior business and technology stakeholders. - Prepare management reports, steering committee materials, executive presentations, and delivery documentation. - Drive adoption of AI-assisted practices across the SDLC. - Use GitHub Copilot, enterprise LLM platforms, Copilot Studio, and internal AI agents to improve delivery productivity and solution quality. **Production Support, Technical Advice & Continuous Improvement (20%)** - Ensure reliable production operation of application systems and provide timely support to business users. - Analyze technical and production issues and coordinate cost-effective resolution with support, development, infrastructure, and vendor teams. - Provide technical advice, handle user enquiries, and coordinate incident, problem, and change activities. - Support BAU enhancements and continuous improvement for proposition-related applications. - Identify opportunities to improve service quality, operational efficiency, controls, resilience, and customer outcomes. - Conduct research on emerging technology and prepare recommendations where relevant. - Promote knowledge sharing, maintain support and solution documentation, and strengthen team capability. **Minimum Job Requirements:** - Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, Business Information Systems, or a related discipline. - At least 10 years of experience in information technology, including systems analysis, application development, project delivery, or application support, with demonstrated leadership responsibility. - Proven experience managing initiatives through the full lifecycle, from requirements and solution design through testing, production rollout, and post-go-live support. - Experience managing onshore and offshore delivery resources, vendors, and multiple concurrent priorities. - Insurance or financial-services experience is strongly preferred; experience in product implementation, campaign management, Risk, customer engagement, healthcare, wellness, or proposition-related platforms is an advantage. - Hands-on experience in AI implementation, AI-assisted software delivery, automation, or digital transformation is preferred. - Experience in Agile, Waterfall, or hybrid delivery environments. **Technical Knowledge** - Strong understanding of the Software Development Lifecycle, application support, change management, testing, release, and production-control practices. - Good understanding of system integration, APIs, data flows, cloud platforms, DevOps, and enterprise application delivery. - Exposure to GitHub Copilot, large language models, Copilot Studio, AI agents, or similar enterprise AI solutions. - Working knowledge of data analysis and SQL for impact analysis, requirement validation, and issue investigation is an advantage. **Core Competencies** - Strong business analysis, requirement management, project delivery, and stakeholder-management capabilities. - Excellent leadership, facilitation, negotiation, communication, and presentation skills, including communication with senior executives and management committees. - Strong analytical, problem-solving, decision-making, risk-management, and organizational skills. - Ability to work effectively across business and technology teams and to manage multiple complex initiatives simultaneously. - Customer-focused mindset, ownership, collaboration, and commitment to responsible innovation. **Language Requirements** - Fluent in English and Cantonese, both spoken and written; proficiency in Mandarin is highly desirable. ## Skills ### Required - Software Development Lifecycle - project delivery - business analysis - requirement management - stakeholder management - leadership - facilitation - negotiation - communication - presentation - analytical skills - problem-solving - decision-making - risk management - organizational skills ### Nice to have - AI implementation - AI-assisted software delivery - automation - digital transformation - Agile - Waterfall - hybrid delivery environments - GitHub Copilot - large language models - Copilot Studio - AI agents --- Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Risk---Proposition-Platform--Principal_JR-70585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)