# Content Author

**Company**: Thomson Reuters
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Communications
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Philippines-Manila/Content-Author_JREQ203913?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1ad1f8f0-1db

## Description

The Content Author is an entry-level role that combines hands-on content authorship with full ownership of the content production process.

The role involves analyzing source material from multiple resources and writing, editing, and updating clear, accurate, customer-facing content, while also performing technical production tasks such as coding, copyreading, merging, rendering, loading, and validating.

Key Responsibilities:

- Read source material from multiple places and write, edit, and update content so it's clear and correct, with guidance from senior team members.

- Handle the full content production process in Adobe Experience Manager (AEM): coding, copyreading, editing, merging, DITA formatting, and checking content.

- Turn confusing, incomplete, or mixed-up source material into clear, well-organized content for customers.

- Take ownership of your own content's accuracy and completeness; work independently on familiar tasks and ask for help on harder ones.

- Spot routine content problems, fix what you can, and know when to ask for help on anything unclear.

- Meet deadlines by managing your own workload and working well with teammates.

- Help test and review content to make sure it works and reads well across different formats.

- Suggest small process improvements when you spot them.

- Leverage strong product knowledge to enhance our workflow and content, for strategic products.

- Learn the team's content, systems, and tools, and pick up general product knowledge over time.

Required Qualifications:

- Process-oriented: comfortable following and improving structured, multi-step content workflows.

- Attention to detail: consistently accurate, complete, and quality-checked work.

- Strong writing skills: clear, well-organized, professional writing across content types.

- Strong sense of voice: able to write and edit in a consistent, appropriate tone and style.

- Ability to deal with ambiguity: works effectively from incomplete, conflicting, or multi-source information and knows when to escalate.

- General product knowledge: comfortable learning new product context quickly; deep expertise in any single product is not required at entry.

- Works successfully in a team environment and understands team member roles.

Preferred Qualifications:

- Exposure to AI-assisted content tools or workflows.

- Familiarity with knowledge maps or other structured-content models.

- Basic content or data analytics skills.

- Experience with DITA or other structured-authoring frameworks.

- Experience working in a component content management system (CCMS).

- Broader content creation experience (e.g., digital, consumer-facing, or SEO-oriented content).

- Strong product knowledge in a strategic product area.

Benefits:

- Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office depending on the role)

- Flexibility & Work-Life Balance: supportive workplace policies designed to help manage personal and professional responsibilities

- Career Development and Growth: culture of continuous learning and skill development

- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing

## Skills

### Required
- content authorship
- content production
- Adobe Experience Manager (AEM)
- DITA formatting
- writing
- editing
- project management

### Nice to have
- AI-assisted content tools
- knowledge maps
- structured-content models
- content analytics
- DITA
- component content management system (CCMS)

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Philippines-Manila/Content-Author_JREQ203913?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)