# Content Designer

**Company**: Starling
**Location**: London, England
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Design
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/mqwNn9WR7jabhCeu8uoCZu/hybrid-content-designer-in-london-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1ab4cf88-152

## Description

Starling is the UK's first and leading digital bank on a mission to fix banking. We're looking for a Content Designer to join our team and shape the experience our customers get in the Starling app.

As a Content Designer, you will be responsible for writing and editing messages to get across in a clear, concise, and consistent way. You will help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good.

Responsibilities:

- Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms

- Getting under the skin of complicated concepts and finding ways to explain them clearly

- Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences

- Conducting research to inform and review copy decisions, and advocating for the best experience for all our users

- Exploring solutions that satisfy regulatory requirements and meet customer needs

- Spotting and solving content design problems, and maintaining consistency

- Developing guidance, templates, and frameworks to scale the impact of content design at Starling

Requirements:

- You've worked in UX writing or content design roles before, ideally for an app

- You have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need

- You understand how to use data to drive decisions, and explain those decisions strategically

- You can explain why you chose one word over another, and change your mind when research or new information tells you to

- You're comfortable asking as many questions as it takes to understand a brief or piece of feedback

- You have an eye for the small stuff – you notice the inconsistent button label, the unclear error message, the figure that doesn't match

- You're enthusiastic about collaborating with other teams, and curious about others' points of view

Benefits:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)

- An extra day's holiday for your birthday

- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off

- 16 hours paid volunteering time a year

- Salary sacrifice, company enhanced pension scheme

- Life insurance at 4x your salary & group income protection

- Private Medical Insurance with VitalityHealth including mental health support and cancer care

- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton

- Generous family-friendly policies

- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks

## Skills

### Required
- UX writing
- content design
- data analysis
- collaboration

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/mqwNn9WR7jabhCeu8uoCZu/hybrid-content-designer-in-london-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)