# Sr. Manager, Operations Continuous Improvement

**Company**: ShipMonk
**Location**: Pittston, Pennsylvania
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics & Supply Chain

**Apply**: https://job-boards.greenhouse.io/shipmonk/jobs/4949694101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1aa3d3a9-a51

## Description

ShipMonk is building a dedicated Operations Continuous Improvement function, a new capability designed to systematically identify, prioritize, and close performance gaps across their fulfillment network.

As Senior Manager, Operations Continuous Improvement, you will lead continuous improvement as a key partner to the site GM. You will establish a CI roadmap, drive project cadences, and deliver high-impact projects.

**Responsibilities:**

- Build & Lead Site-Level CI: Develop and own the site's CI roadmap, ensuring projects are executed on and validated, with clear timelines and accountability.

- Create visibility for Ops CI work across the organization through a consistent cadence of reviews and change management.

- Drive Performance Improvement: Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes.

- Set and track KPIs for CI project outcomes and report on progress to senior leadership.

- Partner with General Managers and functional leaders to identify and size improvement opportunities.

**Change Management & Culture:**

- Champion a culture of continuous improvement across ShipMonk.

- Design and deliver CI training and capability-building programs for operations leaders and frontline teams.

- Lead change management efforts for major CI initiatives.

**Partner with Central Process Excellence:**

- Serve as the primary interface between the CI function and the Process Excellence (PE) team.

- Feed the PE team with real-world signals from the ops floor.

**Data, Analytics, & Tooling:**

- Use data to drive every stage of the CI lifecycle.

- Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends.

**Requirements:**

- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.

- Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.

- Demonstrated track record of building CI functions or programs with measurable financial and operational impact.

- Deep proficiency in Lean and/or Six Sigma methodologies.

**Nice to Have:**

- Experience building and running a CI cadence & process from scratch in a high-growth, operationally complex environment.

- Familiarity with WMS and the ability to leverage system data directly in improvement work.

- Experience managing complex projects working cross-functionally with commercial, analytics, product development, and operations.

## Skills

### Required
- Lean
- Six Sigma
- Operations Management
- Supply Chain
- Industrial Engineering

### Nice to have
- WMS
- Google Sheets
- Excel
- Metabase
- Tableau

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipmonk/jobs/4949694101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)