# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Fareham, Hampshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400093935?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1a5b4f92-0d7

## Description

As a Customer and Trading Manager - Nightshift at Sainsbury's Supermarkets Ltd, you will lead a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves.

You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. You will make sure that standards are brilliant come morning so we're ready to serve our customers.

People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary.

The successful candidate will be someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns. They will have previous line management responsibilities in a fast-paced, operational environment, resilience to deal with both the mental and physical demands of working nights, and provide brilliant customer service.

The essential criteria for this role include:

- A track record of delivering brilliant customer service and coaching colleagues to do the same.

- Experience of leading a team in a fast-paced, customer-facing environment.

- Operational leadership skills.

- Demonstrated success in meeting or exceeding KPIs.

- Has managed employee relations issues, including performance and absence management.

In terms of benefits, we offer:

- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks.

- An annual bonus scheme based on our, and your, performance.

- Free food and hot drinks provided for Colleagues in all our stores.

- Generous holiday entitlement, maternity, and paternity leave.

- Pension – we’ll match 4-7.5% of your pension contributions.

- Sainsbury’s share scheme – build up an investment at discounted rates.

- Wellbeing support – access to emotional support, counselling, legal, and financial advice.

- Colleague networks – link with like-minded people to help fulfil your potential.

- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management
- employee relations

### Nice to have
- nightshift working
- high-volume operational environment

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