# Customer Success Manager

**Company**: Thomson Reuters
**Experience**: senior
**Job type**: full-time
**Salary**: $93,100 USD - $172,900 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Frisco-Texas/Customer-Success-Manager--Indirect-Tax_JREQ201398?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1a19c98a-f82

## Description

Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company?

Thomson Reuters is looking for a Customer Success Manager to partner with Concierge and/or Advisory customers, helping them develop their knowledge of the company's suite of offerings and driving performance towards strategic objectives and retention goals.

**Responsibilities:**

- Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.

- Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.

- Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.

- Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.

- Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.

- Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.

- Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.

**Requirements:**

- 8+ years of professional experience, with a minimum of 3 years’ experience in customer success

- Indirect Tax experience

- 4-year college degree required, master’s degree or equivalent preferred

- Salesforce user experience a plus

- Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus

- Experience working in and around cloud software solutions and cloud delivery models

- Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving.

- Ability to travel, 25%

**What's in it For You?:**

- Flexibility & Work-Life Balance: Flex My Way, a set of supportive workplace policies designed to help manage personal and professional responsibilities.

- Career Development and Growth: Grow My Way programming and skills-first approach to ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

- Culture: globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

- Social Impact: opportunities to make an impact in your community with the Social Impact Institute, including two paid volunteer days off annually.

- Making a Real-World Impact: contributing to the company's mission to help its customers pursue justice, truth, and transparency.

**Salary Range:** $93,100 USD - $172,900 USD

## Skills

### Required
- Customer Success
- Salesforce
- Gainsight
- SaaS implementations
- Enterprise Resource Planning (ERP)
- Cloud software solutions
- Business Acumen
- Communication skills

### Nice to have
- Indirect Tax experience
- Master's degree or equivalent
- Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Frisco-Texas/Customer-Success-Manager--Indirect-Tax_JREQ201398?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)