# Desktop Support Technician

**Company**: GDIT
**Location**: Offutt AFB, NE
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $31.45 - $42.55
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NE-Offutt-AFB/Datacenter-Hardware-Technician_RQ231930-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/desktop-support-technician-19f76ff9-afc/

## Description

We are seeking a Desktop Support Technician to join our team at Offutt AFB, NE. As a Desktop Support Technician, you will provide targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations. You will troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling. You will also install, configure, and validate peripherals, conduct post-repair functionality checks, and triage, manage, and resolve hardware incident tickets daily within ServiceNow.

Responsibilities:

- Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.

- Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling (DisplayPort, HDMI).

- Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.

- Conduct post-repair functionality checks to ensure immediate system stability, network connectivity, and peripheral integration.

- Triage, manage, and resolve hardware incident (INC) tickets daily within ServiceNow to meet established service level agreements (SLAs).

- Monitor, adjust, and reconcile on-hand stock quantities in ServiceNow to ensure accurate inventory counts for all endpoint devices and peripherals.

- Update Configuration Item (CI) records, asset states, and assigned user mappings to maintain Configuration Management Database (CMDB) integrity.

- De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories from desk environments.

- Sanitize, sort, and process retired hardware according to organization asset disposition and security compliance guidelines.

- Update ServiceNow asset records from active to retired/disposed status to maintain clean, audit-ready chain-of-custody tracking.

Preferred Qualifications:

- Hands on experience with enterprise imaging tools, PXE deployment, Windows/Mac/Linux OS installation, and system provisioning.

- Working knowledge of BIOS/UEFI settings, TPM, Secure Boot, device driver injection, and hardware diagnostics.

- Experience with AD/Azure AD domain joins, group policy, and enterprise configuration compliance.

- Familiarity with NIST sanitization standards and secure decommissioning procedures.

- Strong troubleshooting skills across hardware, software, networking, and system configuration layers.

- Ability to maintain documentation, follow SOPs, and support high tempo operational environments.

- Excellent communication and customer service skills for direct interaction with mission operators.

Benefits:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holiday

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## Skills

### Required
- Computer Hardware
- Desktop Computers
- Information Technology (IT) Services

### Nice to have
- enterprise imaging tools
- PXE deployment
- Windows/Mac/Linux OS installation
- system provisioning
- BIOS/UEFI settings
- TPM
- Secure Boot
- device driver injection
- hardware diagnostics

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NE-Offutt-AFB/Datacenter-Hardware-Technician_RQ231930-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)