# Bilingual Operations Associate, Risk

**Company**: Float
**Location**: Toronto, Ontario
**Work arrangement**: remote
**Job type**: full-time
**Salary**: CA$60K - CA$80K
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/Float/8083d9e0-3243-4a4d-925a-7d29beb8f9fb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/bilingual-operations-associate-risk-19f272b2-cd6/

## Description

Float is looking for a Bilingual Operations Associate to join the Approvals function of its Compliance & Risk team.

This is an exciting opportunity to be an integral part of the customer journey in a non-traditional, fast-paced environment.

The successful candidate will manage initial communication with customers, collect required documentation to determine their compliance, and act as one of the final decision-makers in approving new Float customers onto the platform.

Responsibilities:

- Execute all aspects of initial customer onboarding while maintaining swift service level agreements (SLAs)

- Work with prospective customers to acquire necessary information and documentation for onboarding and compliance verification

- Process prospective customers' KYB + KYC applications to ensure compliance with Float's services

- Collaborate with other Float teams to ensure Float's own compliance with industry regulations and service standards

- Track and analyze core metrics related to the customer approvals function

Requirements:

- Fluency in both English and French

- At least one year of experience in an operations or customer-facing role in the financial services industry

- Previous knowledge of and/or experience with KYB + KYC is highly preferred

- Experience with B2B SaaS and/or an early to mid-stage startup environment is an asset

- Spectacular attention to detail and ability to learn quickly

- Strong communication and problem-solving skills

Benefits:

- Competitive compensation and equity options

- Hybrid work model with in-office days for connection and collaboration

- Catered team lunches and dog-friendly office

- High-trust, high-performance culture

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## Skills

### Required
- KYB
- KYC
- compliance
- risk management
- customer onboarding
- communication
- problem-solving
- attention to detail
- French
- English

### Nice to have
- B2B SaaS
- startup environment
- Zendesk
- Retool
- Persona
- Trulioo
- Slack

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/Float/8083d9e0-3243-4a4d-925a-7d29beb8f9fb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)