# Solutions Architect, EMEA

**Company**: Abnormal AI
**Location**: Remote - UK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/abnormalsecurity/jobs/8035981003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_19d3f30c-4cd

## Description

Abnormal AI is seeking a Solutions Architect to play a key role in the pre-sales process, serving as a technical expert and trusted advisor to prospects and customers.

The primary focus of this role will be assisting organisations in transitioning from legacy Third Party Secure Email Gateways (SEGs) to Abnormal AI’s platform.

Responsibilities:

### Pre-Sales Enablement

- Partner with sales teams to provide deep subject matter expertise (SME) on email security architectures, technologies, and infrastructures.

- Build trusted relationships with customers’ technical staff and leadership to identify pain points and align solutions with business goals.

- Lead technical workshops, solution presentations, and roadmap discussions to drive buy-in and support for SEG displacement initiatives.

- Architect complex, tailored solutions that address customer requirements and ensure seamless migrations to Abnormal AI.

### SEG Displacement and Migration

- Guide customers through the migration process, including evaluating their current SEG setup, identifying gaps, and creating comprehensive transition plans.

- Act as a technical lead for SEG replacement projects, troubleshooting challenges, and ensuring a seamless transition to Abnormal’s platform.

- Educate customers on the advantages of API-based email security and provide expert recommendations on best practices for adoption.

### Product Expertise and Feedback Loop

- Serve as a conduit between the field (sales, customers) and R&D/Product teams to provide actionable insights on customer needs, technical challenges, and feature requests.

- Collaborate with Product Management to prioritise roadmap features based on customer feedback, opportunity size, and strategic importance.

- Stay informed about industry trends, competitive products, and customer challenges to position Abnormal AI effectively.

### Enablement and Thought Leadership

- Develop and deliver training sessions and technical content to upskill sales engineers and enhance their ability to handle complex customer scenarios.

- Create repeatable and consumable technical assets, such as blog posts, videos, and presentations, that showcase expertise and support the broader team.

- Represent Abnormal AI at industry conferences, webinars, and customer events to share thought leadership and deepen relationships.

## Must Haves

- Certifications: Microsoft Certified: Messaging Administrator, Google Workspace Administrator, CISSP, GIAC, or similar.

- Familiarity with advanced email security technologies, such as Email Authentication, Sandboxing, Machine Learning, and Behavioural Analysis.

- Experience in SEG replacement projects or equivalent migrations to API-based email security solutions.

## Skills

### Required
- Microsoft 365
- Google Workspace
- Exchange on-premises
- Secure Email Gateways
- API-based vendors
- Email security protocols
- SPF
- DKIM
- DMARC
- encryption
- spam scanning
- sandboxing
- emulation
- Presentation skills
- Communication skills
- Troubleshooting
- Problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/abnormalsecurity/jobs/8035981003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)