# Manager, Customer Success

**Company**: Stripe
**Location**: Atlanta, GA or Chicago, IL
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7955351?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_19cfb585-65e

## Description

Our users are the heart of our business. We're looking for a self-starter to lead and coach a high-performing team of Customer Success Managers. As a Manager, Customer Success, you'll be responsible for recruiting, training, and leading a team within the Enterprise segment. You'll help drive an engagement model focused on high growth accounts, develop the long-term vision and strategy for the team, and drive progress toward key metrics.

Responsibilities:

- Recruit, train, and lead a team of Customer Success Managers within the Enterprise segment

- Help drive an engagement model focused on high growth accounts

- Develop both the long-term vision and strategy for the team and drive progress toward key metrics

- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team

- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills

- Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs

- Inspire, motivate, and enable individual development to promote career growth of direct reports

Minimum requirements:

- 7-10 years of technology sales or account management experience with 4+ years of progressive people management experience

- Experience leading Enterprise sales, account management and operations in an early stage, high-growth technology environment

- Ability to hire, train, and coach a high-performance Customer Success team

- Ability to support the Customer Success Managers' efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships

- Demonstrated passion for Stripe's mission

## Skills

### Required
- technology sales
- account management
- people management
- customer success
- sales skills

### Nice to have
- payments experience
- enterprise account management
- partnerships
- business development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7955351?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)