# Mid-Market Customer Success Manager

**Company**: Piston
**Location**: Lehi, Utah
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/pistontechnologies/jobs/4377331009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_19baf550-d30

## Description

As a Mid-Market Customer Success Manager at Piston, you will serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts.

Key Responsibilities:

- Account Management: Build trust with owner-operators through regular, proactive communication. Monitor account health and identify retention risk before it becomes churn. Support renewal conversations and identify expansion opportunities.

- Onboarding & Implementation: Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience. Coordinate across internal teams and third-party vendors to keep onboarding on schedule. Troubleshoot operational issues that arise during and after go-live.

- Cross-Functional Collaboration: Partner with Sales to ensure a smooth handoff from contract signature to onboarding kickoff. Feed customer and operational insights back to Product/Operations to improve the customer experience and product offering.

Qualifications:

- 3–5+ years in customer success, account management, or client services in a B2B environment with operational or technical complexity.

- Experience managing a low-volume, high-value account portfolio.

- Experience in FinTech, payments, or financial services is highly valued.

- Familiarity with fuel retail or adjacent operations is a strong plus.

- Demonstrated project management ability.

Qualities & Characteristics:

- Technically curious and not technically intimidated.

- Relationship-first operator who builds real, lasting trust with owner-operators.

- Calm under operational pressure.

- Strong follow-through and ownership.

- Comfortable navigating small-business and independent owner-operator dynamics.

Nice to Have:

- Prior experience in fuel, convenience retail, petroleum distribution, or a similarly regulated field-services industry.

- Experience with CRM/CS platforms.

## Skills

### Required
- customer success
- account management
- client services
- project management
- FinTech
- payments
- financial services

### Nice to have
- fuel retail
- convenience retail
- petroleum distribution
- CRM/CS platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/pistontechnologies/jobs/4377331009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)