# Senior UX Researcher – 6 month contract

**Company**: PointClickCare
**Location**: Mississauga
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: CAD 60-66.68 per-hour-wage
**Category**: Product Management
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/f46b043a-f69a-4224-9bed-e6bdd9fab344?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-ux-researcher-6-month-contract-197caed3-db5/

## Description

We are seeking a Senior UX Researcher to join our Product Management team on a 6-month contract. As a Senior UX Researcher, you will drive strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery.

The UX Research team partners directly with Product and UX Design from early opportunity discovery and ideation through delivery. This role supports the Integrated Care portfolio, including products serving acute and payer markets and healthcare and financial workflows such as Prior Authorization and Concurrent Review.

Key responsibilities:

- Partner with Product and UX Design at the beginning of projects, opportunities, and ideation to formulate discovery plans, identify the right customers and stakeholders to engage, and recommend appropriate research methodologies.

- Lead end-to-end research activities, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and sharing findings.

- Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies using unbiased and standardized research practices.

- Translate customer feedback and research data into actionable insights and strategy and design recommendations for Product, UX Design, Engineering, and other stakeholders.

- Lead or participate in workshops, communicate strategic research decisions to leadership, and provide project leadership to researchers and designers on assigned initiatives.

Requirements:

- 5+ years of experience as a UX researcher or in a similar customer-focused research role.

- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field.

- Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings.

- Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences.

- Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo.

- Strong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches.

Preferred qualifications:

- Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications.

- Experience collaborating in Figma and Miro.

- Demonstrated ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts to advance user-centered outcomes.

We offer a competitive hourly rate of $60.00 - $66.68 CAD per hour.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- UX research
- qualitative and quantitative research
- research strategy
- discovery plans
- discussion guides
- methodologies
- interviews
- studies
- analysis
- synthesis
- written and verbal communication

### Nice to have
- healthcare research
- medical research
- regulated research
- payer research
- acute-care research
- financial applications research
- Figma
- Miro

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/f46b043a-f69a-4224-9bed-e6bdd9fab344?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)