# Patient Access Manager

**Company**: GSK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $152,250 to $253,750 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---North-Carolina---Durham/Patient-Access-Manager--PHILADELPHIA-S-NJ-CENTRAL-PA--_448701?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1976867f-3ee

## Description

We are seeking a Patient Access Manager to serve as a key point of contact for patients, caregivers, and healthcare provider office staff. The successful candidate will provide education and support on oncology-specific care, including benefit discussions and product information. The role involves navigating patients through the treatment process, facilitating access to medication, and ensuring compliance with regulatory requirements.

**Key Responsibilities:**

- Serve as a point of contact for patients, caregivers, and healthcare provider office staff, providing approved information and education on oncology-specific care

- Conduct welcome calls and ongoing journey touchpoints to support patients throughout their treatment experience

- Educate patients on coverage outcomes, cost-sharing, and financial assistance options

- Facilitate transfers to Specialty Pharmacy, Medical Information, and other relevant teams as needed

- Maintain accurate documentation of activities and interactions within GSK's internal system

- Capture and report adverse events and product quality complaints within required timeframes

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products

- Support access case resolution at the office level, explaining benefit investigation outcomes and prior authorization requirements

- Identify access and reimbursement barriers and escalate complex issues to specialist teams

**Operational & Compliance:**

- Document all interactions and manage cases in Salesforce Health Cloud / CRM

- Follow standard operating procedures and business rules consistently

- Maintain strict separation between patient-facing and account-facing activity

**Basic Qualifications:**

- Bachelor's degree

- 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas

- Ability to travel up to 20%, including overnights

- Valid driver's license

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management

- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree

- Active RN license and Bachelor of Science in Nursing (BSN)

- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud

**Benefits:**

- Competitive salary range: $152,250 to $253,750 per year

- Annual bonus and eligibility to participate in share-based long-term incentive program

- Comprehensive benefits package, including health care and other insurance benefits, retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave

## Skills

### Required
- Market Access Strategies
- Payer Evidence
- Pricing Strategies
- Scientific Literacy
- Digital Fluency
- Data to Insights
- Matrix Leadership

### Nice to have
- oncology patient navigation
- access and reimbursement
- hub case management
- CRM and case-management platforms
- Salesforce Health Cloud

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---North-Carolina---Durham/Patient-Access-Manager--PHILADELPHIA-S-NJ-CENTRAL-PA--_448701?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)