# CRM Manager

**Company**: Monzo
**Location**: London
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: £57,000 - £77,000
**Category**: Marketing
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8133342?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/crm-manager-19490650-d14/

## Description

We're on a mission to make money work for everyone.

We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo's product offerings.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.

**Responsibilities**

- Executing customer lifecycle CRM journeys across multiple touch points

- Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels

- Monitoring campaign performance and ensuring campaigns are executed safely

- Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)

- Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign

- Delivering campaigns with a test and learn data-driven approach

- Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

**Requirements**

- Hands-on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys

- Experience using a CRM platform for delivery (Braze, ideally)

- Fintech or Financial Services experience

- Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage

- Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities

- Collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer

- Problem-solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome

**Benefits**

- £57,000 - £77,000 + Incentive Awards tied to your performance

- Flexible working hours and trust to work enough hours to do your job well

- £1,000 learning budget each year to use on books, training courses and conferences

- Macbooks provided for fully remote workers

- Extra support for your work-from-home setup

**Application Process**

- 30-minute chat with a Monzo Recruiter

- 30-minute call with the Hiring Manager

- Full Loop: 1 x Role Specific Interview (60 mins) + 1 x Behaviours Interview (45 mins)

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- CRM
- data-driven campaigns
- email
- push notifications
- in-app
- Braze
- Looker
- analytical skills
- organisational skills
- time management

### Nice to have
- Fintech
- Financial Services
- problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8133342?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)