# IT Client Services Team Lead

**Company**: GDIT
**Location**: Arlington, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $111,155 - $150,385
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Arlington/IT-Client-Services-Manager_RQ229457?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_194539cb-508

## Description

We are seeking a hands-on IT Client Services Manager/Team Lead to oversee Deskside Support and Inventory Management in a high-volume, fast-paced environment.

The successful candidate will have 10+ years of related experience, strong analytical and problem-solving skills, and excellent written and verbal communication skills.

Responsibilities:

- Manage day-to-day work activities of the team, including timelines, customer experience, and relationship management

- Prioritize and allocate workflow

- Ensure deskside support and executive support staff use required tools and software to identify, document, track, and resolve reported problems

- Provide a productive and motivating working environment

- Address any issues/disputes from customers or clients

Requirements:

- Bachelor's degree in Information Technology, Business Administration, or a related field

- 10+ years of experience performing IT hardware asset management functions and responsibilities in a large enterprise

- ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification

- Strong understanding of IT asset lifecycle management and software license management

- Ability to quickly resolve unexpected IT challenges

- Strong organizational and project management skills

- Excellent verbal and written communication skills

- Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel

Benefits:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional scientific growth opportunities

- Cutting-edge technology

- Paid vacation and holidays

The likely salary range for this position is $111,155 - $150,385.

## Skills

### Required
- Asset Management
- Program Management
- Verbal Communications
- ITIL 4
- ITIL 5
- HDI certification
- Microsoft Excel

### Nice to have
- Previous experience supporting large federal customers/agencies

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Arlington/IT-Client-Services-Manager_RQ229457?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)