# Bilingual (Spanish) - Product Delivery Manager - International Markets (LATAM) - (Remote-Eligible)

**Company**: Capital One
**Location**: Riverwoods, IL
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $138,100 - $157,700
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Bilingual--Spanish----Product-Delivery-Manager---International-Markets--LATAM-_R999259-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_193dc5c3-ed8

## Description

The Product Delivery team at Capital One serves as the bridge between product strategy and client implementation. As a Bilingual (Spanish) - Product Delivery Manager, you will lead the technical enablement and end-to-end integration of core payment products, including EMV, Digital, Tokenization, and 3DS, for issuing and acquiring partners across the LATAM region.

**Core Responsibilities:**

- Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans.

- Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration.

- Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC).

- Consult with Issuers to select and build card profiles adhering to Network EMV specifications.

- Troubleshoot CPV failures, validate pre-requisites, approve waivers, and sign off on final LOCs.

- Conduct root-cause analysis on technical integration issues.

- Identify inefficiencies in existing implementation models to optimize client onboarding, improve metrics tracking, and support the commercialization of new payment capabilities.

- Proactively manage technical risks, escalate customer-impacting issues, and maintain strong relationships with internal business teams and external service providers.

**Basic Qualifications:**

- High School Diploma, GED or equivalent certification

- At least 4 years of experience with L3 Certification (Acquiring or Issuing), ISO 8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization

- At least 5 years of experience in client-facing technical delivery or stakeholder management

- At least 2 years of technical troubleshooting and investigation experience within payment network implementations

- Fluent in Spanish and English

**Preferred Qualifications**

- Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business

- Experience utilizing industry test tools and providers (FIME, UL, ArgoTechno)

- Experience working directly with Payment Service Providers (PSPs), acquirer processors, or card issuers in the Latin American (LATAM) market

**Salary Information:**

- The minimum and maximum full-time annual salaries for this role are $138,100 - $157,700.

**Benefits:**

- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- L3 Certification
- ISO 8583
- EMV specifications
- contactless NFC
- 3D Secure (3DS)
- Digital Tokenization
- client-facing technical delivery
- stakeholder management
- technical troubleshooting
- investigation experience
- Spanish

### Nice to have
- Bachelor’s Degree in Computer Science
- Information Technology
- Engineering or Business
- industry test tools and providers (FIME, UL, ArgoTechno)
- Payment Service Providers (PSPs)
- acquirer processors
- card issuers in LATAM market

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Bilingual--Spanish----Product-Delivery-Manager---International-Markets--LATAM-_R999259-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)