# Customer Engagement and Partnership Programme Coordinator

**Company**: Manulife Financial Corporation
**Location**: Hong Kong
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Insurance

**Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Senior-Officer--Customer-Engagement---Partnership_JR26101676-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1930e625-5c2

## Description

Support customer engagement and partnership programmes through hands-on coordination, campaign and reward fulfilment, and customer communications. Work with internal teams and external partners to track timelines, follow up on actions, and support accurate, timely delivery.

**Programme Delivery and Operations Support**

- Support the planning and execution of customer engagement and partnership activities across campaigns, digital journeys, and customer programmes.

- Coordinate partnership onboarding and day-to-day activities with business, operations, technology, compliance, and external partners, clarifying requests and sharing updates.

- Maintain task trackers and timelines, follow up on outstanding actions, flag dependencies and issues to the manager.

- Support campaign and reward fulfilment in accordance with approved processes and business rules.

- Perform data validation, reconciliations, and operational checks to ensure quality execution.

- Track programme and partnership performance metrics and prepare regular reports for the manager.

- Record operational issues and suggest practical process improvements.

- Maintain workflow documents, operating procedures, and programme and partnership records, including agreements and deliverables.

- Assist with user testing and launch preparation, including consolidating feedback and tracking follow-up actions with technology teams.

**Customer Communications**

- Prepare customer-facing communications and ensure accuracy, clarity, consistency, and alignment with approved programme details.

- Coordinate stakeholder reviews and approvals, including Legal and Compliance where required, consolidate comments, and maintain version control for timely launches.

**Required Qualifications**

- Bachelor's degree in Business, Marketing, Communications or a related discipline.

- 2+ years of relevant experience in programme or project coordination, customer communications, customer engagement, CRM, loyalty programmes, marketing operations, or related disciplines.

- Experience in insurance or financial services is an advantage.

- Proven track record in coordinating tasks, tracking timelines, maintaining accurate records, and following through with multiple stakeholders to meet deadlines.

- Hands-on experience drafting, editing, proofreading, and coordinating reviews of customer-facing or operational communications.

- Strong attention to detail and commitment to execution quality.

- Proactive and dependable, with the ability to prioritise multiple tasks.

- Practical problem-solving skills, with the ability to identify issues and seek guidance or escalate when needed.

- Strong written and verbal communication skills, with the ability to explain information clearly, clarify requirements, and work effectively with internal teams and external partners.

- Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is an advantage.

**Benefits**

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

## Skills

### Required
- programme coordination
- customer communications
- customer engagement
- CRM
- loyalty programmes
- marketing operations
- data validation
- reconciliations
- operational checks
- performance metrics
- process improvements
- workflow documents
- operating procedures
- user testing
- launch preparation
- Cantonese

### Nice to have
- Mandarin
- insurance
- financial services

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Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Senior-Officer--Customer-Engagement---Partnership_JR26101676-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)