# Service Manager Level 1 SCADA & Power Plant Control

**Company**: Vattenfall
**Location**: Amsterdam, NH
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Energy

**Apply**: https://jobs.smartrecruiters.com/Vattenfall/744000159675040-service-manager-level-1-scada-power-plant-control?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_191f262f-daa

## Description

Vattenfall is seeking a Service Manager Level 1 SCADA & Power Plant Control to ensure reliable, secure, and efficient delivery of SCADA and Power Plant Control services supporting renewable-energy operations.

As a Service Manager, you will combine hands-on SCADA engineering and incident resolution with functional leadership of a dedicated service team.

Responsibilities:

- Maintain clear service definitions, ownership boundaries, and escalation arrangements

- Manage reliable, secure, and efficient day-to-day delivery of SCADA and Power Plant Control services

- Monitor performance against agreed service-level agreements (SLAs), key performance indicators (KPIs), and operational targets

- Diagnose and resolve incidents affecting assigned SCADA systems, Power Plant Control systems, and interfaces

- Manage and prioritise the service team's backlog, dependencies, and delivery plans

- Identify skills and capacity required to deliver agreed services and roadmap commitments

- Execute the agreed service roadmap through hands-on engineering and coordination of upgrades, migrations, and lifecycle replacements

- Coordinate contributions from suppliers, specialists, and internal support functions

- Provide OT operations and maintenance requirements to projects

- Produce and maintain technical records, configuration information, and operational runbooks

- Use service-performance data and operational experience to identify improvements

- Ensure applicable cybersecurity, regulatory, and operational requirements are incorporated into service delivery

Requirements:

- Relevant bachelor's degree in electrical engineering, automation, or control engineering

- Several years of hands-on experience engineering, operating, and supporting SCADA systems or comparable industrial OT solutions

- Demonstrated ability to coordinate technical work, prioritise operational needs, and guide colleagues or suppliers

- Excellent written and spoken English skills

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## Skills

### Required
- SCADA engineering
- industrial OT engineering
- service management
- incident response
- problem management

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Vattenfall/744000159675040-service-manager-level-1-scada-power-plant-control?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)