# Customer Service Representative

**Company**: Nashoba Air & BoilerWorks
**Location**: Littleton, MA
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: $21–$25/hour
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/f3a3906f-d5aa-40a6-9a49-e0ff9c6e421d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_190527b2-fec

## Description

We are seeking a friendly, organized Customer Service Representative to join our team at Nashoba Air & BoilerWorks in Littleton, MA. As a Customer Service Representative, you will be the primary point of contact for our customers, providing an excellent customer experience, scheduling appointments, and ensuring that customer concerns are addressed promptly.

Responsibilities:

- Answer incoming calls and provide an awesome customer experience

- Schedule appointments and help customers get the service they need

- Listen to customer concerns, ask the right questions, and find solutions

- Handle multiple calls and priorities without losing the details

- Follow up with customers as needed

- Help identify opportunities for additional services

- Keep accurate customer information and notes in our system

- Work closely with our dispatchers, technicians, and office team

- Learn our services so you can confidently answer customer questions

- Keep things moving when the phones get busy!

Requirements:

- Great phone presence and customer service skills

- Strong verbal and written communication

- Friendly, positive, and professional demeanor

- Ability to stay calm with an upset or frustrated customer

- Excellent organization and attention to detail

- Comfortable multitasking in a busy, fast-paced office

- Basic computer skills and the ability to learn new systems quickly

- Dependable, self-motivated, and ready to jump in

Schedule:

- Monday–Friday, 7:30 AM–4:30 PM

- Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)

Benefits:

- $21–$25/hour

- Medical, dental, and vision insurance

- 401(k) with company match

- Paid time off

- Paid training

- Parental leave

- Referral program

- Professional development and opportunities to grow

## Skills

### Required
- customer service
- communication
- organization
- multitasking
- basic computer skills

### Nice to have
- home services
- HVAC
- plumbing
- dispatch
- ServiceTitan experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/f3a3906f-d5aa-40a6-9a49-e0ff9c6e421d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)