# Barclays UK Customer Care Apprenticeship

**Company**: Barclays
**Location**: Manchester
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: £25,200
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Manchester-4-Piccadilly-Place/XMLNAME-2027-Customer-Care-Apprenticeship-Programme-Manchester_JR-0000129129?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_18d108c2-d74

## Description

As a Barclays UK Customer Care Apprentice, you will participate in the day-to-day activities of the retail banking division, providing insights and expertise to help senior colleagues make informed decisions.

Your responsibilities will include:

- Executing small research projects and preparing presentations and reports

- Collaborating with cross-functional teams to support business initiatives

- Participating in training and development programs to enhance skills and knowledge

- Identifying opportunities and developing business cases for new products and services

- Managing client relationships and providing customer service support

- Developing and implementing financial models and strategies

- Training and mentoring junior colleagues

As an Analyst, you will be expected to:

- Meet the needs of stakeholders/customers through operational excellence and customer service

- Perform prescribed activities in a timely manner and to a high standard

- Take responsibility for customer service and operational execution tasks

- Identify escalation of policy breaches as required

- Take ownership for managing risk and strengthening controls

- Gain and maintain an understanding of your role and the work of other teams

- Work within well-defined procedures and demonstrate an understanding of them

In return, you will receive:

- A competitive salary of £25,200 per year

- A world-class apprenticeship program that provides a permanent, full-time job with a professional qualification

- Ongoing support from a Programme Support Manager and a People Leader

- Opportunities for self-discovery and career growth

To be eligible, you will need:

- 5 GCSEs at grades A*-C (9-5) including Maths and English

- Commitment and enthusiasm for the role

- To meet the Government's apprentice funding requirements

## Skills

### Required
- Maths
- English
- Customer Service

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Manchester-4-Piccadilly-Place/XMLNAME-2027-Customer-Care-Apprenticeship-Programme-Manchester_JR-0000129129?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)