# Director, Solutions Engineering

**Company**: Fin, now part of Salesforce
**Location**: NYC
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $328,500-$392,375
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8375211?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-solutions-engineering-18ae18d3-cba/

## Description

We're seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You'll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world's most well-known brands.

**What's the opportunity?** We’re looking for a leader who can define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function, lead and coach a high-performing SE team, and operate as a player-coach in strategic deals.

**Responsibilities:**

- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.

- Lead, coach, and scale a high-performing SE team across global regions and core verticals.

- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.

- Support complex sales cycles with technical guidance, architecture, demos, and product evaluation support.

- Serve as a trusted technical advisor and executive point of contact for large customers.

- Partner closely with Sales, Product, Marketing, and R&D to shape verticalized go-to-market motions and solution strategy.

- Champion a customer-obsessed culture across the pre-sales journey.

- Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.

- Build reusable, scalable solution frameworks, and industry-specific technical assets.

- Advocate for customer needs and insights internally to influence product roadmap and prioritization.

- Represent Intercom and the SE function externally through executive meetings and strategic events.

- Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

**Requirements:**

- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.

- 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.

- Experience selling AI, data, or highly technical products; or deep curiosity and utilization of AI.

- Comfortable with ambiguity and able to stay focused and thrive under pressure.

- Humble attitude, passion to help others, and willingness to learn.

- Track record of consistently delivering revenue numbers, producing accurate forecasts, and maintaining a focus on team development and growth.

- Excellent communication and presentation skills.

**Benefits:**

- OTE salary range: $328,500-$392,375.

- Base pay range subject to change.

- Eligible for corporate bonus program, sales incentive, and stock in the form of Restricted Stock Units (RSUs).

- Hybrid working policy, with expectation to be in the office at least three days per week.

- Benefits and programs designed to support health, wellbeing, family, time away from work, and financial future.

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## Skills

### Required
- AI
- Solutions Engineering
- Technical Leadership
- Pre-sales experience
- Team management

### Nice to have
- Experience selling AI, data, or highly technical products

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8375211?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)