# Executive, Enterprise Business Operations-1

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Executive--Enterprise-Business-Operations-1_26050268-6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_18ac9f10-f31

## Description

Prudential is seeking an Executive, Enterprise Business Operations-1 to support the processing of New Business and Renewal portfolios through accurate, timely, and compliant policy administration.

The role covers day-to-day operational processing, handling of shared and direct email enquiries, quality control, stakeholder support, and continuous improvement of operational processes.

### Responsibilities

#### Policy Administration & Operations

- Process New Business and Renewal policy administration activities accurately and within agreed turnaround times.

- Handle policy issuance, billing, endorsements, renewals, and related servicing requests in line with company standards and regulatory requirements.

- Manage complex or non-standard cases independently, including exceptions and clarifications.

- Ensure all processing is properly documented and compliant with operational guidelines.

#### Email & Case Management

- Manage and respond to incoming emails from shared mailboxes and direct assignments relating to New Business and Renewal cases.

- Provide timely, clear, and professional responses to internal stakeholders, Financial Consultants, and business partners.

- Track, prioritise, and follow up on email requests to ensure service level commitments are met.

- Escalate urgent, complex, or high-risk cases appropriately while maintaining ownership of follow-through.

#### Quality Control & Compliance

- Perform quality checks on policy documents, contracts, billing, and correspondence to ensure accuracy and completeness.

- Identify and flag discrepancies, risks, or gaps early, and support timely resolution.

- Adhere to internal controls, audit requirements, and regulatory standards.

- Support internal and external audits by providing documentation and case clarification when required.

#### Process Improvement & System Support

- Identify recurring issues from daily processing or email enquiries and propose practical improvement ideas.

- Participate in process reviews, SOP updates, and continuous improvement initiatives.

- Support User Acceptance Testing (UAT) by executing test cases and validating outputs.

- Adapt to new systems, tools, and automation initiatives aimed at improving turnaround time and reducing manual work.

#### Stakeholder Communication & Team Support

- Liaise with internal stakeholders on case matters.

- Provide clear status updates, requirements, and resolutions through email and system notes.

- Support team leads and managers by contributing to workload management and escalation handling.

- Share knowledge, best practices, and learnings to support consistent service delivery across the team.

#### Ad-hoc & Business Support

- Participate in assigned projects, initiatives, or ad-hoc tasks to support business needs and operational priorities.

### Requirements

#### Competencies & Personal Traits

- Good understanding of policy administration processes and insurance fundamentals.

- Strong attention to detail with a commitment to accuracy and quality.

- Able to handle high email volumes while managing processing deadlines effectively.

- Comfortable working in a fast-paced operational environment.

- Strong written and verbal communication skills, especially in managing email correspondence.

- Good problem-solving skills with sound judgement on escalation.

- Positive, adaptable, and open to process and system changes.

#### Working Experience

- 2–4 years’ experience in insurance or insurance-related operations.

- Experience in Employee Benefits schemes is desirable.

- Knowledge of Group Insurance products (e.g. term life, hospital & surgical plans) is required.

- Proficient in MS Office applications.

#### Education

- Diploma or Degree

#### Language

- English

## Skills

### Required
- policy administration
- insurance fundamentals
- email management
- quality control
- process improvement
- stakeholder communication
- MS Office applications

### Nice to have
- Employee Benefits schemes
- Group Insurance products

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Executive--Enterprise-Business-Operations-1_26050268-6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)