# Business Operations Lead

**Company**: Headway
**Location**: Remote - New York
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $105,400 - $155,000
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/headway/jobs/6007600004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_18a978b2-f03

## Description

We're looking for a Business Operations Lead to join our team at Headway. As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations.

You'll build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain. You'll leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.

You'll plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.

We're looking for someone with 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required. You should be able to independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.

You'll be great for this role if you're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows. You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards. You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.

You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action. You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.

## Skills

### Required
- AI & data tools
- Business operations
- Cross-functional leadership
- Data analysis
- Process improvement
- Project management

### Nice to have
- Looker
- Excel
- SQL
- Dashboards
- Scalable workflows
- Playbooks and standards

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/headway/jobs/6007600004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)