# Principal Presales Engineer

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $138,872.00- $173,590.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8139748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1897cc50-3ec

## Description

At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Principal Presales Engineer on Twilio's Strategic team, you will enable customers to build the future of communications. You will be responsible for delivering the Technical Win and best Product Fit to customers, leading the technical pre-sales relationship, driving technical discovery, proposing technical architectures, demonstrating the product, anticipating concerns, and offering creative solutions.

Responsibilities:

- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.

- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.

- Establish yourself as a trusted advisor to customers, taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.

- Build and present highly interactive, complex, and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products.

- Participate in verticalization efforts for Twilio's Regulated Verticals team by creating collateral, identifying and selling to industry trends, participating in industry events, etc.

- Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.

- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.

- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

- Mentor less experienced Solutions Engineers.

Qualifications:

- 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience.

- Excellent communicator and presenter able to gain audience confidence.

- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.

- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.

- Previous software development experience or working knowledge in one or more of the following areas: Telecom, SIP, Contact Center, or Security.

- Experience with sales methodologies.

- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired:

- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 25% travel is anticipated.

What We Offer:

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- A retirement savings program

- Much more

Compensation:

- The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Minnesota or Vermont: $138,872.00- $173,590.00.

- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.

- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.

## Skills

### Required
- pre-sales experience
- complex technical products
- customer-facing experience
- communication
- presentation
- software development
- Telecom
- SIP
- Contact Center
- Security
- sales methodologies

### Nice to have
- cloud platforms
- cloud application architecture

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8139748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)