# Technical Account Manager - GCN

**Company**: Stripe
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7955056?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_18898d7a-e34

## Description

## Job Overview

As a Technical Account Manager at Stripe, you will play a crucial role in supporting the largest and most complex Stripe users. You will work cross-functionally to provide customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, optimise technical operations, and accelerate their global growth with Stripe.

## Responsibilities

- Provide a Gold Standard Experience to your assigned accounts' key stakeholders

- Work with the wider Operations team to enable Gold Standard Experience across teams interacting directly with the user

- Foster long-term user relationships that grow loyalty to Stripe and Stripe products

- Work cross-functionally to provide and implement operational solutions on subjects such as fraud, disputes, declines, product adoption, and global expansion

- Collaborate with Customer Success and other user-facing teams to support users on Stripe

- Lead user-facing meetings and create user-facing content for long-term solutions

## Requirements

- Minimum 3 years of experience in enterprise-level client-facing work in the GCN region

- Fluent business-level Chinese

- Strong product sense and a drive to solve difficult, user-related problems

- Strong written and verbal communication skills in English

- Ability to lead complex integration conversations and explain API concepts to technical customers

- Familiarity with SQL and ability to build basic queries and modify more complex ones

- Strong technical troubleshooting skills and comfort interfacing with technical teams

## Preferred Qualifications

- An operations-savvy mindset with the ability to identify and eliminate process friction

- Experience in small-to-medium-scale project management

- Strong organisational skills and self-starting mindset

- Experience with tools like Postman, Xcode, Python, Webhooks, and ETL

- Experience in the payments industry

## Skills

### Required
- API
- SQL
- troubleshooting
- client relationship management
- Chinese
- English

### Nice to have
- Postman
- Xcode
- Python
- Webhooks
- ETL
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7955056?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)