# Customer Success Manager

**Company**: Stripe
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8009536?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_185ae969-76d

## Description

## Job Overview

We are seeking a motivated and curious Customer Success Manager to manage a book of enterprise customers at Stripe, a financial infrastructure platform for businesses.

## Responsibilities

- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers

- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights

- Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe

- Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience

- In coordination with an account team, support book expansion,identifying and surfacing opportunities to ensure customers are successful.

## Requirements

- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

- Strong business sense and understanding of underlying drivers and strategy of our users' businesses

- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

- Strong problem-solving skills

## Preferred Qualifications

- Excellent operating rigor including organizational and time management skills

- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders

- History of success as a consultant, pre-sales, technical account manager, or equivalent

- Proven track record of achieving targets and goals, preferably in a sales setting

- Track record of managing large, complex projects or programs

## Skills

### Required
- client-facing
- enterprise relationship management
- technical product
- business sense
- problem-solving

### Nice to have
- executive presence
- presentation skills
- consultant
- pre-sales
- technical account manager

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8009536?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)