# Product Designer, HR Experiences

**Company**: Gusto
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $177,000/yr to $222,000/yr
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/7905702?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_18433af0-776

## Description

At Gusto, we're on a mission to grow the small business economy.

The HR Expertise pod builds Gusto's knowledge and guidance layer , the part of the product that makes a small business feel like it has an expert HR team in its corner, not just a software tool.

As a Product Designer, HR Experiences, you will shape how Gusto delivers HR expertise across two sides of a service: the small business owner asking for help, and the HR expert delivering it.

Your responsibilities include:

- Shaping the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents , four AI-powered product surfaces that share a common knowledge layer.

- Leading service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.

- Making judgment calls about AI outputs , when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.

- Defining how trust, uncertainty, graceful failure, and human override show up across these surfaces , patterns that will inform AI experience design across the broader HRX org.

- Co-leading product direction with PM, engineering, and data partners across four teams.

- Framing ambiguous problems and aligning partners around a clear direction, often before the data is in.

- Conducting and directing research with customers and HR partners to validate these experiences in a high-stakes compliance domain.

Requirements:

- You've shipped AI-powered experiences to production , not prototypes , and can speak concretely to how you handled uncertainty, errors, and human override.

- Experience in service design for products that involve two sides or multiple stakeholders.

- Ability to evaluate and direct AI-generated design and content , knowing when to use it, when to override it, and how to raise the bar.

- Cross-functional judgment to co-lead direction with PM, engineering, and data , and hold your position when the right answer is unpopular.

- Comfort with ambiguity , you frame the problem, scope the work, and advance forward without waiting for perfect information.

- 5+ years of product design experience owning shipped work in B2B SaaS, with well-developed craft across web.

Compensation Details: The cash compensation range for this role is $177,000/yr to $222,000/yr in New York.

## Skills

### Required
- AI-powered experience design
- service design
- journey mapping
- AI-generated content evaluation
- cross-functional leadership

### Nice to have
- Experience in a consequential domain — HR, compliance, fintech, legal, or healthcare
- Helped lead a team's shift to AI-native workflows
- Background contributing to AI governance, evaluation practices, or AI experience design patterns

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/7905702?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)