# Trainer, Customer Support & Phone Teams

**Company**: Slice
**Location**: Skopje
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/slice/jobs/7966716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_182899dd-f55

## Description

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

The Challenge to Solve: The Customer Support and Phone trainer at Slice is responsible for onboarding, developing, and empowering customer support and phone team members.

The Role You will create and execute a new employee training program, develop and maintain the team's training manual and records, and identify areas of improvement by creating data-driven assessments.

Responsibilities:

- Create and execute a new employee training program

- Develop and maintain the team's training manual and records

- Identify areas of improvement by creating data-driven assessments

- Implement existing and new job training to ensure all employees are fully informed and trained on existing processes

- Review surveys and quality assurance scores to monitor and analyze training effectiveness

The Winning Recipe:

- Excellent English verbal and written communication skills

- 3+ years coaching and/or training experience in a high-paced contact center environment

- Ability to lead training sessions in person or virtually

- Experience in creating tests to evaluate knowledge level and ability to analyze data to make decisions

- Must be able to travel to all Slice Customer Support offices in MK, and BPO locations

The Extras:

- A team obsessed with ping pong tournaments, pizza Fridays, and summer parties!

- Wellbeing + learning and development program

## Skills

### Required
- Excellent English verbal and written communication skills
- Coaching and training experience
- Leadership skills
- Data analysis skills

### Nice to have
- Experience with leading a team within the Customer Support or Phone team
- Demonstrated leadership capabilities

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/slice/jobs/7966716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)