# MANILA - Player Engagement Agent (NON-VOICE and GAMING) - Permanent Onsite

**Company**: Keywords Studios
**Location**: Pasig
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/1SjYDTcZGWwe6uVdCMfNSX/manila---player-engagement-agent-(non-voice-and-gaming)---permanent-onsite-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_18249f6d-ae3

## Description

As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community.

Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

We are looking for someone with excellent communication skills, flexibility to adapt to various situations and player needs, accountability and reliability in handling player inquiries and issues, proactivity in identifying and addressing player concerns proactively, and proficiency in navigating knowledge bases for efficient support.

The ideal candidate will have:

- Mastery in C1-C2 level language proficiency, with English at B2 level or higher

- Excellent communication skills for effective player support

- Flexibility to adapt to various situations and player needs

- Accountability and reliability in handling player inquiries and issues

- Proactivity in identifying and addressing player concerns proactively

- Proficiency in navigating knowledge bases for efficient support

- Basic troubleshooting skills to assist players with technical challenges

- Availability for full-time work, including weekends and holidays, and on different time zones as needed

Nice-to-haves:

- Previous Customer Service experience or any relevant experience in a BPO setting

- Supporting a live chat environment

- Knowledge of community platforms or ticketing tools

- Passion for video games

We offer:

- Non-taxable Allowances

- HMO and Life Insurance

- Paid Time Offs

- Annual Wellness Subsidy

## Skills

### Required
- Communication
- Analytics
- Leadership
- Business
- C1-C2 level language proficiency
- English at B2 level or higher
- MS Office or Google Suite apps
- Helpshift/Zendesk or other CRM tools
- Macros customization
- Basic troubleshooting skills

### Nice to have
- Previous Customer Service experience
- Supporting a live chat environment
- Knowledge of community platforms or ticketing tools
- Passion for video games

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/1SjYDTcZGWwe6uVdCMfNSX/manila---player-engagement-agent-(non-voice-and-gaming)---permanent-onsite-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)