# Engagement Delivery Director

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Director--Salesforce-Project-Management_JR317907-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_180c6a56-ea1

## Description

As an Engagement Delivery Director at Salesforce, you are a senior individual contributor and a foremost expert in delivering intended business value from the Salesforce platform. This is a fully-billable, high-impact role deployed as a Delivery Leader to our strategic and complex customer engagements.

You will be responsible for the end-to-end success of programs, with a primary focus on maximizing platform adoption, demonstrating ROI, and mitigating revenue or license attrition risk. You will ensure that emerging capabilities, including agentic and generative AI programs, are delivered on time, within budget, and with a strict focus on quantifiable business outcomes.

Key responsibilities:

- Program Accountability: Assume ultimate accountability for establishing, executing and overseeing program governance to deliver strategic value-realization and recovery plans for strategic customer accounts.

- Executive Stakeholder Management: Engage directly with C-level stakeholders to build trust, define success metrics, and demonstrate measurable platform ROI.

- Strategic Advisory: Serve as the primary, billable expert providing strategic oversight to ensure program delivery aligns with the customer's core business objectives.

- Risk & Scope Management: Proactively identify, assess, and manage program risks, dependencies, and scope changes.

- Commercial Acumen: Lead and support pre-sales teams in initial scoping, change management, and identifying opportunities for expansion of the running program.

- Delivery Governance: Define, structure, and oversee complex engagement models.

- Cross-Functional Influence: Provide expert guidance and strategic direction to customer, partner, and internal teams.

- Subject Matter Expertise: Act as a deep subject matter expert on the Salesforce platform.

- Contract Management: Prior experience in understanding and working with MSA/SOW and ensuring delivery is compliant to the terms laid out there.

Requirements:

- 15+ years of experience, predominantly in consulting or strategic advisory roles.

- Deep expertise in the Salesforce platform and ecosystem.

- Exceptional communication and presentation skills.

- Proven experience in strategic account recovery, risk mitigation, and driving platform adoption.

- Cross-cultural experience.

- Team management experience.

- Methodology expertise (Agile, Hybrid).

- Self-starting, individual contributor mindset.

- Leadership ability.

- Degree or equivalent relevant experience.

- Project management certification (PMI-ACP / PMP / PgMP / Prince 2).

- Salesforce Certification is an asset.

Benefits:

- Support for finding balance and being your best.

- AI agents to accelerate your impact.

- Opportunities for career growth and development.

## Skills

### Required
- Salesforce
- program management
- strategic advisory
- risk management
- commercial acumen
- delivery governance
- cross-functional influence
- subject matter expertise
- contract management

### Nice to have
- Agile
- Hybrid
- Project management certification
- Salesforce Certification
- AI Associate or related AI/ML delivery credential

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Director--Salesforce-Project-Management_JR317907-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)