# Customer Insights & Discovery Enablement Lead

**Company**: London Stock Exchange Group (LSEG)
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/GBR-London-5-Canada-Square/Customer-Insights---Discovery-Enablement-Lead_R0118101-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_180a4ccb-ff3

## Description

As the Customer Insights & Discovery Enablement Lead within Product Operations, you'll increase the product organisation's decision quality and speed by delivering high-impact B2B customer insight programmes end-to-end and building discovery capability across Product Managers through coaching, materials, and structured upskilling.

Key responsibilities:

- Deliver high-impact customer insights (tactical + strategic)

- Lead mixed-method insight work end-to-end: problem framing → method selection → fieldwork → synthesis → recommendation → activation

- Run and/or lead priority studies such as segmentation & personas, win/loss + deal insights, value proposition & messaging testing, lifecycle insights, journey insights

- Triangulate insights with internal signals: CRM themes, product usage, support/contact centre patterns, sales enablement feedback

- Build a scalable discovery & insight capability across PMs

- Informal / lightweight enablement: run office hours and on-demand coaching, join early discovery sessions as a “shadow coach” and provide targeted feedback

- Formal upskilling (materials + development plans): create a lightweight “Discovery Development Path” for PMs, build a toolkit of standard assets, deliver periodic training sessions

- Guardrails & governance: define clear guidance on when PM-led research is appropriate vs. when a researcher should lead

- Establish insight operations for reuse and consistency: maintain an insight repository, build a simple insight intake and prioritisation model, manage vendor relationships

- Drive insight activation and measure impact: partner with PMs and product leadership to ensure insight is converted into decisions and actions, establish lightweight measurement plans to track outcomes

**Skills & Experience:**

- Customer Research Expertise: 10+ years of customer research experience within large corporate B2B environments, ideally including Financial Services, FinTech, or related sectors

- Product & Strategic Research Alignment: able to collaborate closely with product management teams, knowledge of modern product development frameworks

- Tools & Methodologies: familiarity with modern research tools supporting Qual and Quant methods, vendor management experience

- Leadership & Collaboration: experience leading, coaching, and developing others in customer research and discovery skills

- Research Operations & Process Excellence: ability to create, improve, and iterate research operations, including templates, repositories, and governance

## Skills

### Required
- customer research
- product management
- qualitative and quantitative methodologies
- insight generation
- research operations

### Nice to have
- financial services
- fintech
- agile software development
- product analytics
- experimentation and BI tools
- service design methods

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/GBR-London-5-Canada-Square/Customer-Insights---Discovery-Enablement-Lead_R0118101-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)