# Club Millesime & Butler Assistant Manager

**Company**: Accor
**Location**: Badung, Bali
**Experience**: executive
**Job type**: contract
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000152317059-club-millesime-butler-assistant-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

We are seeking a Club Millésime & Butler Assistant Manager to join our Rooms Division team at Sofitel Bali Nusa Dua Beach Resort.

As a Club Millésime & Butler Assistant Manager, you will support the Club Millésime & Butler Manager in managing the daily operations of Club Millésime and Butler Services, ensuring a consistently elevated and personalized Sofitel luxury experience for our guests.

Responsibilities:

- Support the smooth daily operation of Club Millésime and Butler Services.

- Lead and coach the team to deliver exceptional and personalized guest experiences.

- Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service.

- Anticipate guest needs and ensure preferences are well communicated and followed up.

- Handle guest requests, feedback, and service recovery professionally.

- Conduct daily briefings and monitor service standards, grooming, and operational readiness.

- Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.

- Support manpower planning, training, and operational administration.

- Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements.

- Champion Cousu Main Service and create meaningful moments for our guests.

Qualifications:

- Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations.

- Previous supervisory or leadership experience in a luxury hotel is preferred.

- Strong knowledge of luxury guest service and personalized service delivery.

- Excellent communication and interpersonal skills.

- Strong leadership, coaching, and problem-solving abilities.

- Ability to work under pressure and manage multiple priorities.

- Strong attention to detail and a genuine passion for luxury hospitality.

- Experience using Opera Cloud or other Property Management Systems is an advantage.

- Proficiency in Microsoft Office applications.

- Excellent spoken and written English. Additional languages are a plus.

- Willingness to work rotating shifts, weekends, and public holidays.

## Skills

### Required
- luxury guest service
- personalized service delivery
- leadership
- coaching
- problem-solving
- communication
- interpersonal skills
- Opera Cloud
- Microsoft Office applications
- English

### Nice to have
- supervisory experience
- previous experience in a luxury hotel
- Additional languages

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