# Account Specialist

**Company**: Thomson Reuters
**Location**: CDMX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico-Mexico-City/Accounts-Specialist_JREQ204053?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17d5646c-0a7

## Description

We are seeking an experienced Account Specialist with a strong SaaS background who can independently manage a large customer portfolio, drive retention strategies, and identify growth opportunities.

**Key Responsibilities**

- Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio.

- Engaging customers through the most effective virtual sales channels.

- Understanding customer needs and positioning appropriate solutions to drive retention and growth.

- Supporting the development and execution of territory growth strategies.

- Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required.

- Managing customer relationships throughout the renewal lifecycle and mitigating churn risks.

- Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets.

- Nurturing existing customer relationships and driving expansion opportunities across non-named accounts.

- Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.

**Required Qualifications**

- 3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model.

- Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets.

- Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies.

- Demonstrated ability to build and manage customer relationships across multiple stakeholders.

- Experience using CRM platforms such as Salesforce to manage opportunities and customer portfolios.

- Strong verbal and written communication skills in English and Spanish.

- Customer-centric approach with a focus on retention, adoption, and value realization.

- Ability to prioritize competing demands and manage a large book of business in a fast-paced environment.

- Strong negotiation and influencing skills with a track record of driving renewals and identifying growth opportunities.

- Excellent analytical and problem-solving skills to identify risks and opportunities across a customer portfolio.

**Preferred Qualifications**

- Experience managing portfolios of 300+ customer accounts.

- Experience handling renewal and retention motions within B2B SaaS organizations.

- Experience managing $2M+ ARR portfolios or similarly sized books of business.

- Experience within Legal Technology, Risk, Compliance, Financial Technology, Information Services, or other B2B SaaS industries.

- Consistent track record of exceeding renewal, retention, and upsell targets.

- Experience working with executive stakeholders and complex customer environments.

**Compensation**

- Base salary and a variable compensation that is directly related to your success.

**What’s in it For You?**

- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

- Social Impact: Make an impact in your community with our Social Impact Institute.

## Skills

### Required
- SaaS
- Customer Relationship Management
- Salesforce
- English
- Spanish
- Renewal and Retention Strategies
- Upsell and Cross-sell Techniques
- Analytical and Problem-Solving Skills
- Communication and Interpersonal Skills

### Nice to have
- B2B SaaS
- Legal Technology
- Risk and Compliance
- Financial Technology
- Information Services

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico-Mexico-City/Accounts-Specialist_JREQ204053?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)