# Sr. Digital Customer Education Specialist, Premium & Paid Programs

**Company**: BambooHR
**Location**: Utah
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/bamboohr17/jobs/6199649004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17cc9782-397

## Description

We are seeking a Sr. Digital Customer Education Specialist to define and own BambooHR's market-facing premium and paid HR education programs. The successful candidate will shape the topic roadmap and SME strategy across HR practice areas, architect complex learning experiences, and facilitate advanced customer-facing sessions.

Responsibilities:

- Define and own the premium and paid HR education portfolio end-to-end

- Shape the topic roadmap and SME strategy across HR practice areas and AI capability

- Lead major education programs and flagship learning experiences with measurable outcomes

- Define the learning approach for assigned complex topic areas, product areas, or journey stages

- Lead cross-functional delivery for flagship programs

- Design the call-to-action and conversion approach for education experiences

- Create reusable templates, playbooks, and best practices

- Mentor Specialist I/II team members

- Design multi-layered learning experiences that drive behavior change and adoption

- Build and direct the SME model

- Host and facilitate complex customer sessions

- Ensure learning aligns to customer goals, product expectations, and journey context

- Use AI to redesign how programs are researched, designed, produced, delivered, and operated

- Lead AI experimentation for segmentation, personalization, and optimization

- Evaluate emerging AI tools and recommend integration opportunities

- Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness

- Partner with Journey Operations to recommend signal-based education interventions

- Translate customer learning insights into actionable recommendations

- Represent education in strategic conversations with Marketing, GTM, Product, and CX leadership

Requirements:

- 5+ years of experience in customer education, enablement, instructional design, or digital learning

- Expert-level facilitation skills with real-time adaptation and strong customer-facing presence

- Advanced instructional design and adult learning expertise

- Depth or demonstrated ability to build depth in HR practice areas

- High applied AI fluency

- Commercial and GTM partnership

- Strong systems thinking, synthesis, and narrative clarity

- Demonstrated ability to mentor others

- Bachelor's degree or equivalent practical experience

Nice to Have:

- Experience designing lifecycle-triggered learning and in-product education experiences

- Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics

- Experience creating reusable playbooks/standards that scale quality across a team

- Experience designing or owning certification or credentialing programs

- Experience in HR, HR technology, people consulting, talent development, or workforce transformation

Benefits:

- Comprehensive health, life, and disability insurance

- Generous leave policies

- 401k plans with up to 6% company match

- $2000 Paid-Paid Vacation bonus

- EAP through Headspace

## Skills

### Required
- Instructional Design
- Adult Learning
- AI Fluency
- Facilitation
- Project Management
- Analytics

### Nice to have
- Learning Analytics
- Experimentation Frameworks
- Certification Programs
- HR Technology
- People Consulting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/bamboohr17/jobs/6199649004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)