# Technical Solutions Consultant

**Company**: LexisNexis Risk Solutions
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Cardiff/Tech-Customer-Spt-Specialist-I_R117749-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17c4faa9-4cd

## Description

We are seeking a Technical Solutions Consultant to join our Client Services team. As a Technical Solutions Consultant, you will be responsible for implementing LexisNexis Risk Solutions' identity products via various delivery channels, providing third-level escalation support, and creating, sustaining, and enhancing client-generated revenue.

Responsibilities:

- Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.

- Share product knowledge, best practices, and technical examples with customers to advance implementation completion.

- Conduct in-depth analysis of customer pain points using data quality concepts and apply problem-solving skills to determine root cause of issues.

- Collaborate with, engage, and escalate to appropriate resources when necessary to resolve issues.

- Provide installation, implementation, and configuration support, while keeping implementation project plans up to date.

- Communicate technical terms to internal and external clients of varying levels of technical understanding through technical presentations and product demonstrations.

- Utilize technical expertise to provide 3rd level support for customers.

Requirements:

- BA/BS degree or equivalent experience in a related field.

- Advanced oral and written communication skills; ability to communicate technical concepts to both technical and non-technical audiences.

- Ability to work independently with strong time management skills.

- Advanced-level consultative skills with the ability to collaborate and explore options.

- Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies.

Benefits:

- Generous holiday allowance with the option to buy additional days

- Health screening, eye care vouchers, and private medical benefits

- Wellbeing programs

- Life Assurance

- Access to a competitive contributory pension scheme

- Save As You Earn share option scheme

- Travel season ticket loan

- Electric Vehicle Scheme

- Optional Dental Insurance

- Maternity, paternity, and shared parental leave

- Employee Assistance Programme

- Access to emergency care for both the elderly and children

- RECARES days, giving you time to support the charities and causes that matter to you

- Access to employee resource groups with dedicated time to volunteer

- Access to extensive learning and development resources

- Access to employee discounts scheme via Perks at Work

## Skills

### Required
- C#
- Windows server
- SQL Server
- HTML
- XML
- Web Services

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Cardiff/Tech-Customer-Spt-Specialist-I_R117749-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)