# Consumer Money Team Leader

**Company**: Gusto
**Location**: Denver, CO - Hybrid;Las Vegas, NV - Remote;Phoenix, AZ - Remote;Chicago, IL - Remote
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $92,245 to $119,919/yr
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8036726?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17c4840f-86a

## Description

Gusto is seeking a Consumer Money Team Leader to oversee a Tier 2 team handling complex banking, disputes, and money movement escalations.

The ideal candidate will have deep expertise in banking, disputes, and money movement, along with a strong commitment to Continuous Improvement and AI-driven innovation.

Responsibilities:

- Lead a Tier 2 Money Advanced Care team of 10–12, delivering high-quality support across Money Services

- Oversee complex case resolution across disputes, cash account applications, banking error investigations, funds recovery, and financial institution escalations

- Serve as a subject matter expert in banking and money movement operations, coaching team members to navigate nuanced cases

- Drive operational excellence by leading initiatives and using data to improve workflows, tools, and team performance

- Build a culture of continuous development and continuous improvement through coaching, feedback, and process design

- Partner cross-functionally to advance high-impact improvements and support broader business goals

Requirements:

- Deep expertise in payroll operations, banking, and financial services

- Strong experience resolving high-stakes customer and partner issues

- Proven success coaching and developing people, building thoughtful growth plans, and creating high-performing teams

- Strong continuous improvement mindset, with a track record of using data, AI, automation, and better workflows to improve quality, efficiency, and customer outcomes

Benefits:

- Competitive base pay

- Benefits

- Equity (RSUs)

Salary: $92,245 to $119,919/yr in Denver & most major metro locations

## Skills

### Required
- banking
- disputes
- money movement
- Continuous Improvement
- AI-driven innovation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8036726?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)