# HR Customer Experience Advisor - Spanish speaking

**Company**: Diageo
**Location**: Budapest
**Job type**: full-time
**Category**: Human Resources

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Budapest-Hungary/HR-Customer-Experience-Advisor---Spanish-speaking_JR1131924?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/hr-customer-experience-advisor-spanish-speaking-17c461a8-29b/

## Description

Diageo is seeking an HR Customer Experience Advisor to support its European and African operations. The successful candidate will be responsible for handling customer experience center end-to-end activities, reviewing and triaging tickets, and ensuring all service requests are reviewed and completed.

Responsibilities:

- Handle customer experience center end-to-end activities

- Review every single ticket received and triage activities according to the Responsible Matrix for Bangalore and Budapest centers

- Ensure all service requests are reviewed, including WD Tasks and managing employee queries outside Global Process delivery of Onboarding and Offboarding

- Accompany all phone calls with a standard script, including opening and closing, and track call metrics

- Ensure all allocated tasks of all HR processes and markets are fully run end-to-end to ensure a flawless experience

Requirements:

- Previous experience in running an HR Contact Centre or any Service Delivery center support

- Proficiency in verbal and written English and Spanish; Portuguese is a plus

- Advanced level of Microsoft Office applications, including Excel and Word

- Previous experience using cloud-based HR, EIC, or SAP HR applications and systems; End User knowledge on Workday is desirable

Benefits:

- Opportunity to climb up the career ladder

- Gym facilities and rooftop bar

- Easy access to downtown location

- Staff shop with unique brands

- Flexible working arrangements

The ideal candidate will have previous experience in an HR contact center, excellent communication skills in English and Spanish, and advanced Microsoft Office skills.

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## Skills

### Required
- Microsoft Office
- English
- Spanish
- HR Contact Centre
- Service Delivery

### Nice to have
- Portuguese
- cloud-based HR applications
- Workday

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Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Budapest-Hungary/HR-Customer-Experience-Advisor---Spanish-speaking_JR1131924?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)