# Lead - Solution Engineer

**Company**: Freshworks
**Location**: Bengaluru, KA
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000145469919-lead-solution-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17c45e5e-296

## Description

We are looking for a passionate and technically skilled Solution Engineer to be part of our SMBC Sales Support team for Freshservice.

You will be instrumental in solving complex customer problems, designing tailored solutions , including AI-driven use cases built on Freddy AI and Agent Studio , and delivering impactful demonstrations of the Freshworks platform.

**Pre-Sales Engagement & Customer Solutions**

- Engage with SMB, mid-market customers to understand their business and technical challenges.

- Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).

- Address technical objections and ensure alignment with customer needs.

**AI Solutioning & Positioning**

- Understand and clearly explain core AI/LLM concepts (prompting, agents, model context/tooling) to both technical and business audiences without over-selling or over-simplifying.

- Position Freddy AI Copilot, Freddy AI Agent, and Agent Studio within customer discovery, tying AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging.

- Build and configure simple AI agents and automated workflows in Agent Studio (or comparable agent-builder tools) to bring AI use cases to life in demos and POCs.

- Field technical AI questions on integration, data handling, and governance, looping in specialists for deeper architecture discussions when needed.

**Solution Design & Documentation**

- Participate in gathering requirements and scoping complex engagements.

- Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.

- Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.

**Collaboration & Execution**

- Collaborate closely with Sales, Product, Engineering, and Implementation teams.

- Align technical strategies with sales initiatives to accelerate deal closures.

- Continuously improve pre-sales tools, processes, and enablement assets.

**Customer Advocacy & Product Evangelism**

- Articulate the value and capabilities of the Freshworks platform to both technical and business audiences.

- Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.

- Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance.

## Skills

### Required
- Pre-sales consulting & technical storytelling
- Solution architecture & demo delivery
- API, integrations, SaaS product understanding
- Discovery, qualification & objection handling
- RFP/RFI response and technical documentation
- Stakeholder collaboration (Sales/Product/Engineering)
- Strong communication & relationship-building
- AI/LLM concepts (prompting, RAG, agentic workflows) & positioning
- Hands-on AI agent/copilot building (Agent Studio or equivalent)

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000145469919-lead-solution-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)