# Software Operations Engineer II

**Company**: AVL
**Location**: Dearborn, MI
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q300157

**Apply**: https://jobs.avl.com/job/Plymouth-Software-Operations-Engineer-II-MI/1457307333/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/software-operations-engineer-ii-178ae86a-410/

## Description

We're looking for a Software Customer Success professional to join AVL and work directly with our automotive customers at the intersection of software, test automation, and customer success.

This position will be primarily based onsite at a customer location in Dearborn, Michigan, providing hands-on support and serving as a trusted partner and technical liaison to the customer while collaborating closely with AVL teams across the globe.

You'll help customers get maximum value from AVL software, support adoption and deployment, take ownership of challenges and escalations, and bring together the right people across our global organization to get issues resolved.

If you enjoy working directly with customers, solving complex technical problems, and taking real ownership rather than simply handing off the next support ticket, this could be a great next step. Come help us turn great technology into successful customers and long-term partnerships.

**Responsibilities:**

- Creates software success plans for customer to ensure customer retention.

- Provides input for process and operations improvement to AVL leadership.

- Educates customer on AVL software capabilities, optimizes usage of AVL software.

- Takes ownership of customer issues until resolution, including escalation management.

- Supports software delivery and deployment.

- Provides regular status updates and KPI reports to AVL internally and to the customer.

- Continuously aligns with global support teams.

- Relays customer feedback and acts as a customer advocate internally.

- Understands customer IT environments and requirements.

- Learns and leverages successful concepts, practices, and procedures across multiple customers.

- Plans and accomplishes goals using experience and judgment.

- Exercises a wide degree of creativity and latitude.

**Qualifications/Skills:**

- Bachelor’s degree in mechanical or computer engineering or equivalent preferred.

- 3-5+ years’ experience in a related field.

- 1+ years’ experience in a software development or management environment preferred.

- Reliable personal vehicle for local travel.

- Completed courses related to test automation systems, emissions, etc.

- Excellent written and oral communication skills.

- Understanding of electrical and mechanical processes.

- Ability to read and understand basic electrical and mechanical schematics and drawings.

- Thorough knowledge of PC operations, structure, MS Windows, and computer networking.

- Experience with test automation equipment preferred.

- Knowledge of Visual C++, ATL, COM/ActiveX, and Visual Basic programming languages.

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## Skills

### Required
- Visual C++
- ATL
- COM/ActiveX
- Visual Basic
- MS Windows
- computer networking
- electrical and mechanical processes

### Nice to have
- test automation equipment
- emissions bench
- fuel measurement systems
- ECU/PCM controllers
- internal combustion engine theory

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Source: [Apply at jobs.avl.com](https://jobs.avl.com/job/Plymouth-Software-Operations-Engineer-II-MI/1457307333/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)